Deposit for Cake Decorations Bookings. Custom Cake Decorations.
Please use this option if your event is more than 20 days from today.
Not refundable deposit for cake decorations bookings.
Deposits will be dedeucted from the final price of your order. Please contact me first to ensure your date is available and to discuss your requirements. Booking deposits are non-refundable.
I have a no refund policy on our deposits but if we are given at least 14 days notice I am happy to reschedule your booking for a later date.
If you wish to reschedule your booking please contact a member of the team via email to rearrange your booking for another available date x
I recommend emailing us ( mrthroz [!at] gmail.com) for quotation & confirm all details for personal orders.
No order is confirmed until deposit is paid and a member of staff confirms your booking we work extra hard to fit as many orders in as possible and we cant wait to design your dream cake decorations.
Priority will be given to the paying customer.
The final payment is due 7 days before dispatch day. If the final payment is not received then your cake decorations not be made / released to you.
Shipping from United Kingdom
Estimated shipping times
- United Kingdom : 2 - 5 business days
- North America : 1 - 3 weeks
- Europe : 1 - 2 weeks
- Australia, New Zealand and Oceania : 2 - 4 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We will only collect data that is necessary and relevant to the delivery of Martha Roz services. This includes any information you choose to provide that is deemed sensitive under applicable law.
When this policy mentions „I”, "we", "us" or "our", it refers to the controller of your information under this policy. The data controller responsible for your information is Sweet Creation by Marta Rozek its registered office at 29 Northumbria Close, S81 0SU Worksop, Nottinghamshire.
The data we collect is used only for providing the service you have requested or the product you have purchased in order to fulfil our contract with you. For orders where delivery has been selected please be aware that any personal details relating to the delivery, i.e. name, address, telephone number, will be passed onto external agencies in order to fulfil the delivery efficiently.
All order details will be kept in a secure manner via our IT infrastructure, and through secure back-ups of data, for as long as lawfully required. We will keep records of all order details including personal information for a period of 5 years, after this order details will be stored for statistical analysis but personal details will be deleted.
We may also use your data for anonymous statistical analysis and demographics; any data which may personally identify you will be removed. Any personal details collected as part of an enquiry will be deleted after 24 months, unless requested to be deleted before this.
If you wish for your data to be permanently deleted before this then please contact email@example.com. We will not use your personal data other than for the purposes specified at the time of collecting your data.
Frequently Asked Questions
My products are hand-made. Therefore, there may be slight natural variations in appearance.
I reserve the right to replace unavailable components with those of equal or better quality.
Please remember colors shades may appear to vary on different PC monitors.
Custom/ personalised products
The personalised products are usually made and dispatched 2-3 weeks before your occasion date. I aim to provide you with a fast, high-quality service.I will always try to accommodate alterations requested with adequate time, but alterations to orders cannot be guaranteed. Alternations or amendments may incur an additional charge. Please note any changes will not be guaranteed until an message confirmation has been received.
Return and exchange details
• I work hard to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase or the standard of me service or product collected, please contact me. I will then advise you on whether you are eligible for a refund or replacement.
•Buyers are responsible for return postage costs.If the item is not returned in its original condition, the buyer is responsible for any loss in value.
•Please ensure that returns are sent via a tracked delivery method.
Please note that these items are extremely fragile and I do my best to pack then well to prevent breakages during shipping. I take a lot of care when packaging each piece. Each item is wrapped individually in bubble wrap and then I use a lot of Biodegradable Packing Peanuts to make sure each piece is protected.
How to store figurines?
Keep the figurines at room temperature cardboard box.
Do NOT store decorations in plastic containers. They can reabsorb moisture from the enclosed environment and begin to “ sweat” , becoming soft.
DO Store in a cool, dry place.
DO NOT store decorations in the kitchen, refrigerator garage or shed!
DO NOT store the decorations next to strong flavours such as spices.
Never leave in direct sunlight.
MarthaRoz Cake figurines are cover modeling sugar paste but are not edible, decoration only.
Decorations made for decoration (not consumed) indefinitely if kept in the right condition.
The oldest models I have are 16 years old. They look as fresh as the day they were made, all because they have been stored in the right way.
Specifications Cake Decorations
The Cake Figurines are not meant for consumption and are for decorative purposes.
Cake figurines are Cover High-Quality Edible Modelling Paste.
The Cake Decorations are made from a food-approved modelling medium, this has set hard and on wires, making it a non-edible item.
They may also contain toothpicks, wire, styrofoam balls and/or other components for stability, so they are not meant for consumption and are for decorative purposes only.
Contact & Queries Response time
I usually respond to your messages as follows: Weekdays 7:00 am-8:30 am and 5:00 pm-7:00 pm ( London time).
Please allow up to 12 hours for a response from me. Your patience is greatly appreciated.
Liability for Mistakes
While I will make all the effort to provide exactly details you have requested, the creation of a custom figurines is an art and may be subject to slight variations and/or errors by the creator(s), including colors.
UK Priority Mail vs UK Priority Express: Which Do You Need?
Priority shipping window is not guaranteed. However, Priority Mail Express comes with an absolute guarantee.
So, while the standard window is the same (1-3 business days), you have the peace of mind of knowing that your item will arrive exactly when you need it to.
If you need something to arrive even faster, it is possible to upgrade your Priority Mail Express shipment. For an additional fee, you can upgrade the shipment to an overnight delivery that will arrive the next day by 10:30 am.